23rd July 2021
Hampshire-based Charters Financial Services has announced a year-on-year 300% rise in mortgage transactions for the period to July 2021. This is an incredible achievement for a business that only began trading in April 2020, just as the Covid pandemic was starting to take hold.
Capitalising on the success that has continued consistently throughout the crisis, Charters Financial Services has also opened a new mortgage hub – a state-of-the-art call centre based at its headquarters in Chandlers Ford. The workforce has also grown in line with the expansion from the six original professional financial consultants to 17, which includes a highly qualified support team.
As Managing Director, Alain Amos, revealed, the organisation has no intention of stopping there. ‘Considering the timing of our launch, what we’ve achieved is nothing short of incredible,’ Alain commented. ‘We’ve shown how to take a fledging finance operation and turn it into a hugely successful financial services enterprise during a challenging time. We’re now planning to triple the number of consultants over the next two years and to build on what we’ve created here.’
‘In many ways, we can attribute our success to the way we adapted our operations during the crisis. We had already built a highly experienced team of financial consultants who moved from our branches to home offices and collaborated with each other and clients on Zoom with an unparalleled level of productivity. There was no respite, the leads continued to rise and our conversion rates were outstanding. Couple that with the teams’ exceptional customer service and great products that gave confidence to those planning to borrow during such a critical time and we appear to have created a proven formula for success.’
As Covid restrictions eased, the Charters Financial Services’ teams have returned to Head Office and the telephony centre and are thriving as they continue to win key lead sources. In June alone, more than £35 million worth of mortgage transactions were signed and, as the housing market shows no sign of cooling despite the ending of the stamp duty holiday, the future for this business is looking very bright.
If you’d like to find out more about Charters Financial Services, please visit chartersfinancialservices.co.uk.
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